topic Re: Wrong Plan everything wrong with EE in Pay as you go

Wrong Plan everything wrong with EE

ashley831 — Thu, 28 Aug 2025 22:14:15 GMT

I purchased a Sim from a store that was 75g data for £15 got home inserted the sim into my phone followed the steps. Said I could save 10% so I did. Went to use my new sim and NOTHING. Apparently I was being sent a sim to my address. I now have the sim of which I purchased the 75gb data at saving 10% so £13.50 even have email to prove this.

Now I have the sim and I can no longer switch the number from the sim I purchased to this new one. Ive had to create a BRAND NEW email address which is frustrating to get my sim information in my account.

I have tried to call NOTHING text NOTHING even use the internet NOTHING. I look at my account and its only giving me 50gb data. I just dont know what EE are doing. at this point I feel like giving up and requesting a refund. But the only way to speak to someone is by calling 8am-9pm. Gives you links to facebook, x and instagram which btw do nothing also.

Can someone please give me some light to how I can just get a sim 75gb at the savings 10% rate for £13.50 that will call text and have data.

I have no more hair left

Thanks

Re: Wrong Plan everything wrong with EE

XRaySpeX — Thu, 28 Aug 2025 23:21:26 GMT

@ashley831 : It seems you bought a £15 PAYG SIM from a store when you had already ordered online a new EE SIM to port your no. to. When the new SIM arrives, you have activated it on the EE network & your no. has ported to it, then you can ask CS to move your no. from the new SIM to the store SIM.

Re: Wrong Plan everything wrong with EE

ashley831 — Thu, 28 Aug 2025 23:32:09 GMT

No I bought the sim card from the shop I had No intentions of ordering a sim from online as why would I need to after purchasing one and having it in my hand.

I am guessing by your reply you haven't read my message unless you've skipped out the main parts.

1. I did not order a sim online AT ALL.

2. I have no intentions of swapping my number to this sim.

3. My Sim arrived today but still Its showing up as the wrong plan.

Re: Wrong Plan everything wrong with EE

ashley831 — Thu, 28 Aug 2025 23:36:12 GMT

when I say switch my number. My account has the number from the sim I purchased at the store but I no longer want to use it as I have now paid £13.50 for this other sim from online.

I just dont get why EE have to make everything so confusing. I am at the stage now where I just want to cancel the sim and claim my £13.50 back

Re: Wrong Plan everything wrong with EE

XRaySpeX — Thu, 28 Aug 2025 23:39:44 GMT

That's what I don't understand. You bought a SIM from a retail store, took it home with you & inserted it into your phone. So why are you now expecting a SIM in the post ? You never explained that!

Re: Wrong Plan everything wrong with EE

XRaySpeX — Thu, 28 Aug 2025 23:50:28 GMT

I'm confused by your posts 😞 . You contradict yourself! First you say:

@ashley831 wrote:
1. I did not order a sim online AT ALL.

& now you say:

@ashley831 wrote:
as I have now paid £13.50 for this other sim from online.

Just how many SIMs have you got or on order?

Re: Wrong Plan everything wrong with EE

ashley831 — Thu, 28 Aug 2025 23:52:13 GMT

That's what I would like to know also. I followed instructions step by step and when I checked my email for confirmation for the plan it stated I will be receiving a sim card.

Obviously I have had sim cards and phones from multiple companies in my years I have spent on this planet and none have been this complicated in just inserting a sim activating it and then being able to access this information on my account.

But for some odd reason EE likes to mess with your head.

Re: Wrong Plan everything wrong with EE

ashley831 — Thu, 28 Aug 2025 23:54:49 GMT

I honestly just feel like speaking to CS tomorrow and just getting the sim cancelled and refunded.

Re: Wrong Plan everything wrong with EE

ashley831 — Thu, 28 Aug 2025 23:59:10 GMT

I thought I was adding a package to the sim a purchased at the shop. But for some unknown reason the link I got sent when I inserted the sim took me to a new sim purchase. So I have now kept the sim they have sent me. Which is still no good as I originally purchased 75gb and have received 50gb.

Re: Wrong Plan everything wrong with EE

XRaySpeX — Fri, 29 Aug 2025 00:04:55 GMT

Obviously I'm asking about EE SIMs in this latest episode.

Re: Wrong Plan everything wrong with EE

Rach_H — Fri, 29 Aug 2025 15:42:25 GMT

Hi @ashley831,

Welcome to the Community!

We want to make getting things up and running as straightforward as possible, so I'm sorry to hear that this hasn't been the case, and that you've been left feeling frustrated.

I'd recommend reaching out to our team, and they will be able to look into what has happened with your account, and work to get things back on track.

Rach