PAC Code

kayleighmaycock — Tue, 26 Aug 2025 11:02:45 GMT

I have just moved to Three and need a PAC code. I am going round in complete circles on the phone to EE. I speak to an agent, and they say they can't provide one because I am pay as you go, and they give me another number and it is the exact same 4 options when I call. When I select 'I am leaving EE and need a PAC code', I am then transferred to the same department that won't help. They keep advising that this new number I have been provided will just put me straight through, but it does not (08009566000). I am unable to log into my EE account as the agent set it up wrong with the wrong email address, so I have never been able to access it and my physical SIM tray is broken, so I cannot text for a PAC code (hence why moving to Three and having an eSIM). I need to speak to an agent. Can someome please advise, as I have been on hold for hours and spoken to multiple agents and am just going round in circles. Every time I need to speak to EE, I have the same dreadful experience.

Re: PAC Code

Katie_B — Tue, 26 Aug 2025 11:35:13 GMT

Hello @kayleighmaycock.

Thanks for coming here.

Is your pay as you go number still active?

When was the last time you used your pay as you go number?

Katie

topic PAC Code in Pay as you go

PAC Code

Re: PAC Code