topic Re: Need a refund on £15 credit that I topped into my account in Pay as you go

Need a refund on £15 credit that I topped into my account

Yr7676 — Thu, 21 Aug 2025 15:02:19 GMT

I realised that my £15 top up was useless since I did a recurring card payment for £13.50. Meaning my £15 credit is just laying there. Is it possible for me to get a refund?

Re: Need a refund on £15 credit that I topped into my account

Chris_B — Thu, 21 Aug 2025 15:28:40 GMT

@Yr7676 you need to call customer Support to see if this is possible as usually any payments made on a pay as you go account to top it up on non-refundable,

Re: Need a refund on £15 credit that I topped into my account

XRaySpeX — Thu, 21 Aug 2025 16:39:28 GMT

@Yr7676 : PAYG credit is not generally refundable nor transferable, but it's worth calling CS to see if it can be done in your case. Otherwise you may use it for making International Call & Texts, sending MMS, buying extra data, ...