topic Re: IS THERE ANY CHAGES? in Pay as you go

IS THERE ANY CHAGES?

Albert100 — Tue, 19 Aug 2025 23:19:47 GMT

Can anyone tell me why the talk time is calculated multiple times the actual usage? For example, why is it calculated as 100 minutes for about 20 minutes of talk time? This has been happening repeatedly and we are forced to pay more money by purchasing additional add-ons.

Re: IS THERE ANY CHAGES?

Chris_S — Wed, 20 Aug 2025 10:00:28 GMT

Hi @Albert100

Thanks for getting in touch with us here in the EE Community.

I'm concerned to hear this. If you pay for 100 minutes, you should get 100 minutes.

I'd recommend contacting us so that a guide can get this looked into for you.

Just one thing to note, A one minute minimum call charge applies to all calls. Thereafter, calls are charged on a per-minute basis.

Chris S

Re: IS THERE ANY CHAGES?

Albert100 — Wed, 20 Aug 2025 10:57:02 GMT

BY 150, How can we talk with an agent when nobody answers? It is just a answering maching and a system.

Re: IS THERE ANY CHAGES?

Chris_S — Wed, 20 Aug 2025 11:09:08 GMT

Thanks for getting back to me @Albert100

Initially, when you call, you'll be connected to our IVR, which will offer you a series of options so we can connect you with the right department for your query.

When you have selected the department that you want to speak with, you'll be connected with the next available guide.

Chris S

Re: IS THERE ANY CHAGES?

Albert100 — Wed, 20 Aug 2025 11:26:58 GMT

I know that. I several times but there is not any option to connect me to an agent or customer setvice. All options are going to other departments not a human. Please let me know the option or number after 150.

Re: IS THERE ANY CHAGES?

Chris_S — Wed, 20 Aug 2025 11:56:06 GMT

When you select the department that you require @Albert100 you'll speak to a human within that department.

I'd suggest following the options for our 'advisor for anything else' option, I believe it's options 1, 2 then 4.

Chris S