topic Re: Strange TALK TIME in Pay as you go

Strange TALK TIME

Albert100 — Thu, 14 Aug 2025 18:13:46 GMT

I bought £10 sim card with 500 min talking time. But, it finished suddenly and now it is 0 min!!! I have not use it eben for 3 hours in total!!! I received a message that I can add money to increase the taking time. I selected £5 option. Now, I found that it can not be actived until the end of month or I finish the current plan. Does anybody have this experience? ALSO, WHAT IS THE NAME OF THIS BUSINESS IN THE MODERN WORLD??!!

Re: Strange TALK TIME

XRaySpeX — Thu, 14 Aug 2025 18:46:37 GMT

@Albert100 : Try texting NOW to 150 to start the new 1 straight away.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Strange TALK TIME

Albert100 — Fri, 15 Aug 2025 11:19:38 GMT

Is there any customer service or chatbot service or online help for this STRANGE COMPANY?!

Re: Strange TALK TIME

XRaySpeX — Fri, 15 Aug 2025 11:21:10 GMT

There is no Live Chat on PAYG but Try calling CS on the Freephone no. in my sig.

Re: Strange TALK TIME

Leanne_T — Fri, 15 Aug 2025 13:32:18 GMT

Hi there @Albert100

Thanks for coming to the community.

@XRaySpeX is correct, if you have a pay as you go account you would need to call us, using one of the numbers on the Contact Us page.

Have you tried texting NOW to 150 to see if the pack starts now for you?

Leanne 🙂