topic Re: Plan05 in Pay as you go

Plan05

Natalieevansxx — Sun, 10 Aug 2025 18:41:39 GMT

I’m trying to buy a plan05 plan but it’s not letting me

Re: Plan05

XRaySpeX — Sun, 10 Aug 2025 18:53:53 GMT

@Natalieevansxx : How is it not letting you? What is it saying?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Is there a PLAN05? I'm not aware there currently is 1.

Re: Plan05

Natalieevansxx — Sun, 10 Aug 2025 18:58:44 GMT

I messaged 150 asking and it does say there is a plan05 but when I reply yes it doesn’t do anything

Re: Plan05

Linzi_H — Mon, 11 Aug 2025 08:15:01 GMT

Hi @Natalieevansxx

Welcome to the community.

I've double checked and can see there is definitely an option for £5, as listed here 👉 Text services for pay as you go mobile.

If you've made sure to top-up and have the credit available to buy this, I'm not sure why you'd be facing trouble getting it in place using the text service.

If you're still no further forward, I'd suggest calling our team, and they can add it manually for you.

Linzi

Re: Plan05

XRaySpeX — Mon, 11 Aug 2025 11:17:58 GMT

@Linzi_H wrote:
I've double checked and can see there is definitely an option for £5, as listed here 👉 Text services for pay as you go mobile.

Then, @Linzi_H , why is it not listed under "Plans available for purchase from 18 July 2024" in the latest EE pay as you go standard and non-standard price guide ?

Re: Plan05

Linzi_H — Mon, 11 Aug 2025 11:41:28 GMT

Thanks so much @XRaySpeX, I will send this to the relevant team to be looked into further.

Linzi

Re: Plan05

XRaySpeX — Thu, 18 Sep 2025 19:42:26 GMT

@Linzi_H : Nor is £5 pack listed on these pages:

Pay as you go plans on the UK's best network
Pay as you go plans when logged into your MyEE.-> Empty list under Up to £5 but not the others:

Re: Plan05

Linzi_H — Fri, 19 Sep 2025 07:13:14 GMT

Thanks @XRaySpeX

I have added this to my feedback

Linzi 😊

Re: Plan05

Somayehk — Sat, 29 Nov 2025 21:56:03 GMT

I’m having the same issue. I’m currently on Plan10 and want to change to Plan05, but l 150 doesn’t allow me to do it, and it’s also not showing in the EE app.

Re: Plan05

XRaySpeX — Sat, 29 Nov 2025 22:06:38 GMT

@Somayehk : It's a moot point as to whether it actually exists. It is only listed as a Text Service but nowhere else.