topic Re: This content is blocked. contact the site owner to fix the issue. in Pay as you go

This content is blocked. contact the site owner to fix the issue.

raik — Wed, 26 Apr 2023 13:55:36 GMT

Tried multiple devices and browsers and get this same issue everytime i get to the Confirm and Pay screen

Re: This content is blocked. contact the site owner to fix the issue.

raik — Wed, 26 Apr 2023 08:42:50 GMT

im getting the same exact issue

Re: This content is blocked. contact the site owner to fix the issue.

hello_mrsun — Wed, 26 Apr 2023 14:01:27 GMT

Same issue here.

Tried different browsers and different networks too... Upon further inspection, I noticed the actual screen is hidden (Dev settings) but can't make it visible for some reason using the Safari Dev tools. For now, I can't update my card 😕

Re: This content is blocked. contact the site owner to fix the issue.

Christopher_G — Wed, 26 Apr 2023 16:25:49 GMT

Hi @raik and @hello_mrsun

Are you trying to do something specifically? Are you able to try on a different device?

Chris

Re: This content is blocked. contact the site owner to fix the issue.

raik — Wed, 26 Apr 2023 16:35:12 GMT

im trying to pay for my monthly pack with a new card, i get this issue regardless of browser or device and yes your quick top up method aswell

Re: This content is blocked. contact the site owner to fix the issue.

hello_mrsun — Wed, 26 Apr 2023 16:37:56 GMT

Same. Need to update my debit card info to pay for the upcoming month.

Re: This content is blocked. contact the site owner to fix the issue.

Christopher_G — Wed, 26 Apr 2023 16:38:16 GMT

Thanks for explaining, @raik

I would recommend speaking to our Mobile Care team so they can look into what may be causing this.

Chris

Re: This content is blocked. contact the site owner to fix the issue.

pdenman — Sun, 09 Jul 2023 16:03:30 GMT

We shouldn't have to speak to your mobile care team, we should be able to use web pages that work

Re: This content is blocked. contact the site owner to fix the issue.

XRaySpeX — Sun, 09 Jul 2023 21:18:40 GMT

@pdenman : Worldwide not all webpages work & you need to contact the site owner if you hope to get it fixed.

Re: This content is blocked. contact the site owner to fix the issue.

Adsani — Wed, 06 Dec 2023 05:33:04 GMT

I have the same problem.

Re: This content is blocked. contact the site owner to fix the issue.

Katie_B — Wed, 06 Dec 2023 07:30:30 GMT

Hello @Adsani.

Are you aware if you have content lock active on your account?

Can you access the website using a different device?

Katie

Re: This content is blocked. contact the site owner to fix the issue.

daveple — Thu, 21 Dec 2023 14:07:47 GMT

I too have tried multiple devices, multiple locations and it is hit and miss, more miss than hit - driving me maaaad

Re: This content is blocked. contact the site owner to fix the issue.

James_B — Thu, 21 Dec 2023 16:00:55 GMT

Welcome to the EE Community, @daveple 🙂

Is it an international card?

James

Re: This content is blocked. contact the site owner to fix the issue.

daveple — Thu, 21 Dec 2023 16:29:46 GMT

No - its a standard issued UK Visa Credit Card - there is 100000% an issue with EE Payment System, I have a few PayGO sims and the CC expired on them and yesterday I was able to eventually pay for 2 of them after trying on multiple devices, multiple times, and like at 3pm it worked - today, nothing is working..

EE must be losing £millions - just look how many people are asking the same questions in this forum - it needs to get sorted ASAP.

Re: This content is blocked. contact the site owner to fix the issue.

Christopher_G — Thu, 21 Dec 2023 17:39:55 GMT

I'm sorry that this hasn't worked for you, @daveple

If you speak to our Mobile Care team, they'll be able to check everything from our side and raise a ticket with our support teams, if needed.

Chris

Re: This content is blocked. contact the site owner to fix the issue.

JamesAnelay — Sun, 07 Jan 2024 18:01:14 GMT

There is a problem with EE's website security. Specifically, "The Content Security Policy", Google blocks the iframe (used for 3d secure verification etc.) because it's deemed unsafe.

To anybody else coming up against this issue, you can use this extension to TEMPORARILY disable this security check in Chrome: https://chromewebstore.google.com/detail/disable-content-security/ieelmcmcagommplceebfedjlakkhpden . however, I can't say I recommend it and once you've made the payment it would be wise to uninstall it again.

This requires somebody in EE's developer team to look at and fix the underlying issue, so please, somebody pass it on to a competent developer.

- James - Software Developer of 15 years.

Re: This content is blocked. contact the site owner to fix the issue.

Christopher_G — Tue, 09 Jan 2024 09:44:58 GMT

Hi @JamesAnelay

Could you post a URL link to the page where you're seeing this issue please? I'll see if I can get someone to take a look at it.

Chris

Re: This content is blocked. contact the site owner to fix the issue.

devilgnome — Fri, 23 Feb 2024 17:13:38 GMT

That's worked for me on my desktop computer, how bloody annoying.

Do EE not want payments from people?

Why don't they fix their stupid website and get it compliant with the Content Security Policy. How am I meant to top my phone up if I am out, when the only way is to use a 3rd party desktop browser extension to disable a security policy.

This should be a priority to fix, if this happens to me again I'm going to move to vodafone next month.

Michael - Customer of 10+ years, network engineer, university computer science lecturer. There is a problem here I am telling you and so is James. Run the website code through this checker to see the issue:

https://csp-evaluator.withgoogle.com/

Re: This content is blocked. contact the site owner to fix the issue.

James_B — Fri, 23 Feb 2024 19:00:30 GMT

Welcome to the EE Community, @devilgnome 🙂

Please can you share the URL of the payment page that is displaying this problem?

Thanks

James

Re: This content is blocked. contact the site owner to fix the issue.

Mistadave — Thu, 07 Mar 2024 15:04:33 GMT

Just found this as I have the same problem trying to give you some money to get a PAYG pack and also for topping up. Have tried multiple devices and internet connections, chrome and Samsung browsers.

Here is the URL and a screenshot:

https://ee.co.uk/bills-payments/mobile/direct-purchase?fa=confirmPayment