topic Re: Issues with pay as you go plan in Pay as you go

Issues with pay as you go plan

dorothycyc — Mon, 04 Aug 2025 13:16:37 GMT

Hi EE Team,

I switched to a Pay As You Go plan on 11th June 2025, and the 30-day transition period has now passed. My monthly plan has ended, and the EE app shows that my account is closed. I’ve also topped up my balance, but I’m still unable to send texts.I’ve tried multiple times to email the staff member I spoke with during the switch, but their mailbox is full. I’m currently overseas and urgently need to use my number. Could you please check whether my number has been successfully migrated to Pay As You Go and ensure that the account is active and able to send texts?

Re: Issues with pay as you go plan

XRaySpeX — Mon, 04 Aug 2025 13:32:09 GMT

This user discussion group cannot check anything about your specific a/c for you; just advise you.

You switched to PAYG from contract on 11th June, but when did you leave the UK?

You can't send texts, but can you make calls?

Re: Issues with pay as you go plan

Northerner — Mon, 04 Aug 2025 14:31:14 GMT

Hi @dorothycyc

If you're PAYG account was not used in the UK then until you come back and use it on the UK network the number will not be activated.

Thanks