topic Re: Changing plan in Pay as you go

Changing plan

Zeba1 — Mon, 04 Aug 2025 12:21:28 GMT

How can I can change my plan from monthly to pay as you go.

Re: Changing plan

Chris_B — Mon, 04 Aug 2025 12:27:28 GMT

@Zeba1 You call customer support as you want to terminate the contract and request it to be changed to PAYG. If you still within the contact term you’ll be required to pay off the remaining term.

Re: Changing plan

XRaySpeX — Mon, 04 Aug 2025 13:35:44 GMT

@Zeba1 : You request CS to cancel your contract with 30-days notice & move it to PAYG.

Re: Changing plan

Kathy1961 — Fri, 05 Sep 2025 07:23:25 GMT

I have always paid about £14 a month . All of a sudden my bill has become £21 . Can you please give me a call to explain and alter my plan to it’s previous arrangements

Re: Changing plan

Chris_B — Fri, 05 Sep 2025 07:25:57 GMT

@Kathy1961 No one will call you, this is a public forum and no one here knows who you are, you need to call customer support yourself. Have you looked at your bill breakdown to see if you have any out of allowance charges?

Re: Changing plan

XRaySpeX — Fri, 05 Sep 2025 10:35:10 GMT

@Kathy1961 : You don't get bills with PAYG.

What does texting AL to 150 from your no. fully report verbatim (it is free)?