topic Re: Topping up in Pay as you go

Topping up

Polly30 — Wed, 30 Jul 2025 10:49:32 GMT

I have a £30 subscription pack. I have used up my data for the month, and it won't renew til the middle of next month. So I topped up with £30. Two hours later, it still says I have £30 in my account, but no data available.

Re: Topping up

XRaySpeX — Wed, 30 Jul 2025 10:58:22 GMT

@Polly30 : You still need to buy some data with that credit. Text ADD DATA to 150 & choose a data add-on.

Or you could rebuy your £30 pack & then text NOW to 150 to get it to start immediately.

Re: Topping up

Polly30 — Wed, 30 Jul 2025 12:04:09 GMT

Thank you! It would be much easier if I could just do this in the app, but it did work in the end.

Re: Topping up

XRaySpeX — Wed, 30 Jul 2025 12:55:12 GMT

You can probably do it in the app but I find texting from the device in question much easier.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.