topic Re: How to transfer money from my balance to balance of another's subscriber in Pay as you go

How to transfer money from my balance to balance of another's subscriber

DaniellaAlf94 — Wed, 23 Jul 2025 19:03:43 GMT

Good evening!

My husband accidentally topped up my balance twice; he was supposed to pay for his own number. We didn’t make it to the mobile store in time. How can we resolve this issue online? Thank you!

Re: How to transfer money from my balance to balance of another's subscriber

XRaySpeX — Wed, 23 Jul 2025 20:49:03 GMT

@DaniellaAlf94 : PAYG credit is not generally refundable nor transferable.

Re: How to transfer money from my balance to balance of another's subscriber

Linzi_H — Thu, 24 Jul 2025 07:36:45 GMT

Hi @DaniellaAlf94

Welcome to the Community.

As the top-up has already been applied, there'd be no way to change this online now.

As @XRaySpeX has mentioned above, PAYG credit cannot generally be amended, but you're welcome to call our team directly to discuss all available options.

Linzi