topic Re: wrong PAC and refund in Pay as you go

wrong PAC and refund

zzzzzzzziy — Mon, 21 Jul 2025 16:33:35 GMT

I sent a PAC request to 65075, but the PAC I received was incorrect. I would also like to request a refund.

Re: wrong PAC and refund

Matt_124 — Mon, 21 Jul 2025 16:38:51 GMT

This is a public user forum, you would be better taking this up with EE Customer Services on 150.

If you go through with the option that you're thinking of leaving and ask them for your PAC Code they will be able to issue one.

You can also ask about your request for a refund (not sure what that could be for) and they will take a look, or transfer you to the billing department who will do so.

Re: wrong PAC and refund

bristolian — Mon, 21 Jul 2025 16:45:59 GMT

What makes you think the PAC you received was incorrect?

Re: wrong PAC and refund

Chris_B — Mon, 21 Jul 2025 20:00:26 GMT

@zzzzzzzziy The PAC issued will be for the number you sent that request from. When you are using the PAC are you copying and pasting it or are you manually typing it in ? Don’t copy and paste

Re: wrong PAC and refund

XRaySpeX — Mon, 21 Jul 2025 22:08:45 GMT

A refund for what? PACs are free?