Sim

225Gary — Mon, 14 Jul 2025 11:26:43 GMT

Hi my SIM is deactivated do I just top up as it's not allowing me to call to chat

Re: Sim

XRaySpeX — Mon, 14 Jul 2025 11:44:09 GMT

@225Gary : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

topic Sim in Pay as you go

Sim

Re: Sim