https://community.ee.co.uk/t5/Pay-as-you-go/Mobile-data/m-p/1545747#M72516 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4812708">@noahgreg0ry</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />Has your top up actually purchased the £15 plan you wanted, as it could just be sitting on your account as credit. If you text AL to 150 does it report that you have an active pack with the 25GB data allowance?&nbsp;</P> <P>&nbsp;</P> <P>Alex</P> Thu, 03 Jul 2025 16:00:47 GMT Alex_H 2025-07-03T16:00:47Z https://community.ee.co.uk/t5/Pay-as-you-go/Mobile-data/m-p/1545718#M72515 <P>I have previously topped up my allowance, it is at £15 which means 25gb of data but when I turn my data on it fails to work and is messing me around. The number 150 is no help because there is no real person to speak to, How do I fix this?</P> Thu, 03 Jul 2025 13:57:13 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Mobile-data/m-p/1545718#M72515 noahgreg0ry 2025-07-03T13:57:13Z https://community.ee.co.uk/t5/Pay-as-you-go/Mobile-data/m-p/1545747#M72516 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4812708">@noahgreg0ry</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />Has your top up actually purchased the £15 plan you wanted, as it could just be sitting on your account as credit. If you text AL to 150 does it report that you have an active pack with the 25GB data allowance?&nbsp;</P> <P>&nbsp;</P> <P>Alex</P> Thu, 03 Jul 2025 16:00:47 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Mobile-data/m-p/1545747#M72516 Alex_H 2025-07-03T16:00:47Z