topic Debit card in Pay as you go

Debit card

Taffboy1 — Wed, 02 Jul 2025 19:12:02 GMT

Want to delete a old debit card from my

EE pay go account

Re: Debit card

XRaySpeX — Wed, 02 Jul 2025 19:22:20 GMT

@Taffboy1 : Text STOP PACK to 150 & it'll stop buying the pack & stop the auto direct card payment. When you next buy your pack choose to pay for it by direct card payment with your new card.

Re: Debit card

Kate4E — Wed, 06 Aug 2025 17:27:02 GMT

Not solved for me. Already paying with a new card on PAYG when I top up online. My old card is still showing as a second option on the payment web page. I don't want to stop my 150 account, I just want to delete from my online payment options my old debit card that has been replaced with a new one. Is there a simple way to do this?

Re: Debit card

XRaySpeX — Wed, 06 Aug 2025 17:36:27 GMT

@Kate4E : You won't be stopping your a/c by texting STOP PACK. You'll just be stopping your current pack renewing when it expires. This will give you the opportunity when you rebuy your pack to set up your new new card for the direct card payment .

Re: Debit card

Ali_A — Thu, 07 Aug 2025 07:08:21 GMT

Hi @Kate4E

Please call Customer Service on 150 where a guide will be able to remove any old card details from the list on your account.

Ali