topic Re: Top Up has vanished from my account in Pay as you go

Top Up has vanished from my account

Olive12 — Sun, 22 Jun 2025 11:25:35 GMT

I topped up my phone by £10 yesterday morning, didn't use it all day and then when I did try to make a call late afternoon I was told I had 10p in my account, not enough to make a call with. Anyone else experience this? Thanks

Re: Top Up has vanished from my account

Northerner — Sun, 22 Jun 2025 12:12:46 GMT

Hi @Olive12

Did you have a pack on automatic renewal.
Have you tried restarting your device.
What does it say if you text BA to 150.

Thanks

Re: Top Up has vanished from my account

XRaySpeX — Sun, 22 Jun 2025 12:47:01 GMT

Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Top Up has vanished from my account

Olive12 — Sun, 22 Jun 2025 15:27:11 GMT

I only had 10p credit to start with. Texting 150 shows I have 10p credit.
The £10 was taken out of my bank account straight away. I'll have to call them and see what's happened. thanks

Re: Top Up has vanished from my account

XRaySpeX — Sun, 22 Jun 2025 15:31:19 GMT

No, you didn't! You said you topped up with £10. That's credit until you spend it, like buying a pack.

Texting AL will show more than just "10p credit". What?