topic Re: Sim in Pay as you go

Sim

Fixiks — Mon, 16 Jun 2025 16:05:24 GMT

good afternoon please help me I bought a SIM card in Ukraine and used it for several months and now it does not catch the network at all, neither automatically nor manually, but I really need this number, a vitally important telegram is registered on it

Re: Sim

XRaySpeX — Mon, 16 Jun 2025 16:24:29 GMT

@Fixiks : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Sim

Fixiks — Mon, 16 Jun 2025 17:01:29 GMT

Is there anything I can do now?

Re: Sim

XRaySpeX — Mon, 16 Jun 2025 17:13:18 GMT

Depends on whether you want to answer my Q & on what the answer is.

Re: Sim

Northerner — Mon, 16 Jun 2025 20:14:25 GMT

Hi @Fixiks

Read here: https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls

Thanks