topic Re: Can't recieve calls or texts on new number in Pay as you go

Can't recieve calls or texts on new number

RMA1 — Wed, 11 Jun 2025 14:47:50 GMT

I got a new pay as you go sim, but I can't recieve texts or calls. I was able to recieve texts from someone I texted on the new sim but before texting that number it failed to send messages to my number. I can't recieve OTPs either through text or call, the app just says that it couldn't send the text/it couldn't call me. I tried topping up the new sim too but I still can't recieve anything other than texts/calls from the person I already texted and from EE

Re: Can't recieve calls or texts on new number

Northerner — Wed, 11 Jun 2025 15:21:09 GMT

Hi @RMA1

What device do you have.
Are you in the UK.
What messenger app are you using.
What pack do you have and are you in credit.

Thanks

Re: Can't recieve calls or texts on new number

RMA1 — Wed, 11 Jun 2025 15:29:14 GMT

1. Samsung Galaxy S20 5G.

2. I am in the UK.

3. I'm using the default messages app that comes installed on Samsung.

4. I don't think I have any pack but it is a pay as you go sim I got for free from EE, and I am on credit and was able to top up.

Re: Can't recieve calls or texts on new number

XRaySpeX — Wed, 11 Jun 2025 17:13:44 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Can't recieve calls or texts on new number

RMA1 — Wed, 11 Jun 2025 17:41:41 GMT

Copy+pasted below

Your current balance as of today 18:21 is £4.80. Your last top up was £5.00 on 11/06/2025 at 14:21. For more info on your plans, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Can't recieve calls or texts on new number

Ali_A — Thu, 12 Jun 2025 07:25:25 GMT

Hi @RMA1

Can you check your SIM number- If you text NUMBER to 150, does it tell you the correct mobile number?

Ali

Re: Can't recieve calls or texts on new number

RMA1 — Thu, 12 Jun 2025 09:27:28 GMT

It tells me the correct number.

Re: Can't recieve calls or texts on new number

Ali_A — Thu, 12 Jun 2025 10:39:46 GMT

@RMA1

I'd recommend giving our Customer Service a call where the technical team can check and refresh your connection to make sure it is set up correctly so you can receive calls and texts as expected.

One thing- have you tried turning your phone off for a few minutes and back on again? This sometimes updates any connection issues. Though it does sound like it may be a bit more than that.

Ali

Re: Can't recieve calls or texts on new number

RMA1 — Thu, 12 Jun 2025 10:44:26 GMT

I have tried switching my phone off for a while and it still didn't work.

I probably need to call customer service. Thank you for the help.