topic Re: Phone number disconnected in Pay as you go

Phone number disconnected

Victhevictor — Wed, 11 Jun 2025 13:57:01 GMT

I just found out my phone number was disconnected due to inactivity. Ironically I can't call or text 150 without it to get help directly. I use it for two-factor authentication on many websites! I can't get into my bank account online! And to add insult to injury, I can only log into THIS website only three times without two-factor authentication, and I've now spent the third. If I get logged out again, I won't even be able to engage with this thread further. I need it reconnected ASAP, please!

Re: Phone number disconnected

XRaySpeX — Wed, 11 Jun 2025 13:58:42 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Phone number disconnected

Victhevictor — Wed, 11 Jun 2025 14:03:40 GMT

I don't know when I last made a chargeable action, it's been a while. I found a text I had previously missed that says my remaining credit was taken away when my number got "disconnected". I can't call/text 150 as it says mobile network unavailable. When I try to top up via my EE account, it asks me to put in the phone number first. When I do, it gives me an error.

Re: Phone number disconnected

bristolian — Wed, 11 Jun 2025 14:07:30 GMT

@Victhevictor wrote:

I can't call/text 150 as it says mobile network unavailable.

You can contact EE-CS on 07953 966150 from any working phone. An agent can reactivate a PAYG line that's in the 180-273 day period.

After that, your number is irretrievably lost.

Re: Phone number disconnected

Victhevictor — Wed, 11 Jun 2025 14:10:09 GMT

I just tried calling that number, says "mobile network not available for voice calls".

Re: Phone number disconnected

Leanne_T — Wed, 11 Jun 2025 15:42:48 GMT

Hi there @Victhevictor

Thanks for coming here 🙂

You would need to call us from any other phone and the team will be happy to help 🙂

Leanne.