topic Re: 10£ pack pay As you go in Pay as you go

10£ pack pay As you go

jmauhay — Wed, 11 Jun 2025 06:53:19 GMT

Hello. I’ve just bought 10£ pack. I also requested for number transfer which is still under processing but I noticed I can’t make a call and text. Could you help me with this? I don’t know if this has something to do with the number transfer.

Many thanks..

Re: 10£ pack pay As you go

Ritu_D — Wed, 11 Jun 2025 07:22:32 GMT

Good morning @jmauhay

Welcome to the community.

Have you requested to port your number in from a different Network? If so when was this requested?

And when did you purchase your £10 pack?

Thanks

Ritu

Re: 10£ pack pay As you go

jmauhay — Wed, 11 Jun 2025 08:49:31 GMT

Hi Ritu,

Thank you very much for your response.

I requested to port last night past six and said was all set up and will take place by 6pm on 12-06-2025.

Many thanks,

Jmauhay

Re: 10£ pack pay As you go

Ritu_D — Wed, 11 Jun 2025 08:57:47 GMT

Thanks for replying @jmauhay

Great so as the request was after 6pm, the number will port over tomorrow so this port request should not have any impact on your pack.

When did you purchase your pack?

Please could you try texting NOW to 150 to see if this activates the pack.

Then text AL to 150 and let me know what the reply advises.

Thanks

Ritu

Re: 10£ pack pay As you go

jmauhay — Wed, 11 Jun 2025 09:00:40 GMT

Hi Ritu,

I purchased new SIM on Saturday 7th of June 2025 and received yesterday.

Thanks again

Jmauhay

Re: 10£ pack pay As you go

Ritu_D — Wed, 11 Jun 2025 09:04:28 GMT

Thanks @jmauhay

Is your phone showing any signal?

Were you able to send the texts to 150?

Ritu

Re: 10£ pack pay As you go

jmauhay — Wed, 11 Jun 2025 09:44:15 GMT

When I texted NOW to 150 , it said Sorry, but we couldn't complete your request as you don't have a Plan.

The AL text also said current balance is 0.

The only I've got when linked to my app is 24GB data but I bought £10 pack. Signal is OK. I can also browse over internet.

Many thanks.

jmauhay

Re: 10£ pack pay As you go

Ritu_D — Wed, 11 Jun 2025 10:53:52 GMT

Thanks for confirming all that back to me @jmauhay

When you are in you EE account online does it mention what Pack you are currently on?

Or does it say anything about calls or text allowance?

Ritu

Re: 10£ pack pay As you go

jmauhay — Wed, 11 Jun 2025 10:58:58 GMT

Hi,

This is the screenshot

Re: 10£ pack pay As you go

jmauhay — Wed, 11 Jun 2025 11:02:48 GMT

And this the allowance detail and it seems that doesn't match with the pack.

Re: 10£ pack pay As you go

Ritu_D — Wed, 11 Jun 2025 11:36:56 GMT

Thanks for sending those pictures over @jmauhay

So you do have a call and text allowance according to your pack information.

What phone are you currently using?

I know you may have already tried this but please could you try turning your phone off and back on.

Then try making a call.

Re: 10£ pack pay As you go

jmauhay — Wed, 11 Jun 2025 12:10:06 GMT

I am using iphone 12 mini.

Re: 10£ pack pay As you go

Ritu_D — Wed, 11 Jun 2025 13:13:29 GMT

Thank you @jmauhay

So here are a few things to try and see if it resolves the call and text issue you are experiencing.

Check that your software is up to date (Settings > General > Software update)

Check your carrier settings are up to date (Settings > general > About and see if there are any carrier settings to update)

Reset the Network settings, this wont delete any personal settings other than any saved WI-FI passwords (settings > General > Reset iPhone > Reset > Reset Network Settings)

Check you do not have Do not Disturb on.

If none of these steps work I would recommend you Contact Us and one of our tech guides can assist you further.

Please let me know how you get on.

Thanks

Ritu

Re: 10£ pack pay As you go

jmauhay — Thu, 12 Jun 2025 06:52:33 GMT

Hi Ritu,

I did the network reset and It seems call is sorted out but the provider says “there is no enough credit”,so I decided to call the customer service and they fixed the subscription issue, was probably due to activation error.

Thank you very much for your support.

jmauhay

Re: 10£ pack pay As you go

Ritu_D — Thu, 12 Jun 2025 07:44:04 GMT

Good morning @jmauhay

That's fantastic news, I am so pleased our Customer Service team have managed to get it resolved for you.

Have a great day 🙂

Ritu