https://community.ee.co.uk/t5/Pay-as-you-go/PAYGo/m-p/1540188#M72287 <P>Hi......we have a PAYGo Sim for our Electric Gates and the control panel has recently been replaced and the SIM number is no longer recognised. How do I know if it is still an active number or reset Top Up? Thanks</P><P>&nbsp;</P> Tue, 10 Jun 2025 13:08:09 GMT vince_thegaller 2025-06-10T13:08:09Z https://community.ee.co.uk/t5/Pay-as-you-go/PAYGo/m-p/1540188#M72287 <P>Hi......we have a PAYGo Sim for our Electric Gates and the control panel has recently been replaced and the SIM number is no longer recognised. How do I know if it is still an active number or reset Top Up? Thanks</P><P>&nbsp;</P> Tue, 10 Jun 2025 13:08:09 GMT https://community.ee.co.uk/t5/Pay-as-you-go/PAYGo/m-p/1540188#M72287 vince_thegaller 2025-06-10T13:08:09Z https://community.ee.co.uk/t5/Pay-as-you-go/PAYGo/m-p/1540219#M72288 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4797100">@vince_thegaller</a></SPAN>.</P> <P>Welcome to the EE Community <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>With PAYG SIMs, we do have a <A href="https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642" target="_blank">hibernation policy</A> in place where accounts will be automatically cancelled after a period of extended inactivity.&nbsp;</P> <P>As the article above highlights though, after the initial suspension of your number, you still have three months to request reactivation before it's fully cancelled.&nbsp;</P> <P>Can you remember when it was you last purchased a pack for this number, or used it to make a phone call?</P> <P>Peter</P> Tue, 10 Jun 2025 15:18:42 GMT https://community.ee.co.uk/t5/Pay-as-you-go/PAYGo/m-p/1540219#M72288 Peter_W 2025-06-10T15:18:42Z