topic Re: Phone will be disconnected due to inactivity in Pay as you go

Phone will be disconnected due to inactivity

Sunnydays2 — Mon, 09 Jun 2025 11:21:12 GMT

I had the same problem a year ago:

https://community.ee.co.uk/t5/Pay-as-you-go/Phone-will-be-disconnected-due-to-inactivity/m-p/1395101#M65578

I yet again got this message:

"Hi, as you haven't made a chargeable call/text or used data for six months, you will now lose any remaining credit (as per our terms and conditions). Your number will also be disconnected in the next three months and we'll text you beforehand to let you know. Please call us on 150 if you would like to discuss this."

Again same problem, I have used my phone, I've texted with it and phoned someone last month. I'm really worried about losing my number and haven't got a clue what to do but it's even happen on the exact same date as last year! Is anyone else getting the same thing again? I'm really tired of of going through this as some yearly event.

Re: Phone will be disconnected due to inactivity

XRaySpeX — Mon, 09 Jun 2025 11:59:13 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Phone will be disconnected due to inactivity

Sunnydays2 — Mon, 09 Jun 2025 12:03:15 GMT

I phoned someone less than a month ago so I thought that would've been seen as a chargeable action. I have texted as well.

I can't seem to get through to anyone at the moment so I'm very stressed.

Re: Phone will be disconnected due to inactivity

Sunnydays2 — Mon, 09 Jun 2025 12:29:41 GMT

So I managed to get through. The person couldn't see anything (I had the same thing last year) so I got told to ignore the message.

The person noticed my sim card is an old 3G so I'll be sent a new sim card so maybe that's the problem. I'm hopeless with technology and just hope that'll solve the problem, I can't lose this number.

Re: Phone will be disconnected due to inactivity

Peter_W — Mon, 09 Jun 2025 13:52:37 GMT

Thanks for the update here @Sunnydays2, and I'm glad to hear that you managed to get through to our team.

Fingers crossed the replacement SIM should do the job here, but please do let us know if you get any similar messages in the future.

Peter