Paid £15 for pack but it's missing after number transfer – can't make calls

wiarasileda — Sat, 07 Jun 2025 04:23:53 GMT

Hi all,

I recently joined EE and transferred my number from giffgaff. During the process, I paid £15 for a pack.

However, the pack never appeared in my account — even before the number transfer completed. Now that the number transfer is done, I still can't make any calls and there's no active pack shown in My EE.

Has anyone had this issue where payment was taken, but the pack didn’t activate at all?

Any advice on how to get EE to link the payment properly to my current number?

Thanks in advance for any help!

Re: Paid £15 for pack but it's missing after number transfer – can't make calls

XRaySpeX — Sat, 07 Jun 2025 05:09:39 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

topic Re: Paid £15 for pack but it's missing after number transfer – can't make calls in Pay as you go

Paid £15 for pack but it's missing after number transfer – can't make calls

Re: Paid £15 for pack but it's missing after number transfer – can't make calls