topic Re: account closed without my knowledge. I'm out of the country returning to the uk in Pay as you go

account closed without my knowledge. I'm out of the country returning to the uk

kennysandalls — Sat, 24 May 2025 12:47:44 GMT

HI i've been abroad for some time and thought i had kept my EE sim active but it seems that my account has been closed.

I'm returning to the UK on the 26th May and as previously done i assume i could just put credit onto my phone and make a call and it becomes active again.

I would like to active my old number with EE and get data and want to know if anyone from EE can help me.

Re: account closed without my knowledge. I'm out of the country returning to the uk

Northerner — Sat, 24 May 2025 12:58:54 GMT

Hi @kennysandalls

Please read EE hibernation policy and how to reactivate your number (if possible):

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls

Thanks

Re: account closed without my knowledge. I'm out of the country returning to the uk

XRaySpeX — Sat, 24 May 2025 13:01:05 GMT

@kennysandalls : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.