topic Accidentally purchased credit I can’t use in Pay as you go

Accidentally purchased credit I can’t use

He1d1H11 — Wed, 21 May 2025 10:52:42 GMT

I recently had to cancel my credit card after losing it resulting in my monthly PAYG subscription payment failing. I added the new card and attempted to renew my monthly pack but instead ended up just topping up with £10. I realised this only after I found I had no data connection. I’ve since managed to change the card details associated with the regular payment but now have £9.80 sitting on my account that I’m unlikely to use. Can I somehow get a refund or put this towards some international roaming when I visit Italy at the end of the month?

Re: Accidentally purchased credit I can’t use

XRaySpeX — Wed, 21 May 2025 11:03:56 GMT

PAYG credit is not generally refundable nor transferable.

However the roaming fees in EU, which you'll be offered on arrival, can only be charged against your PAYG credit, not your Direct Card Payment.

Re: Accidentally purchased credit I can’t use

He1d1H11 — Wed, 21 May 2025 10:59:31 GMT

Thanks for your quick reply. Does this mean I will be able to use the £9.80 on my account to cover roaming fees in Italy?

Re: Accidentally purchased credit I can’t use

XRaySpeX — Wed, 21 May 2025 11:05:12 GMT

Some of it. It's £2.50 / day or £10 / week.