topic Re: Losing my number in Pay as you go

Losing my number

wonjulee — Tue, 20 May 2025 23:22:14 GMT

Hello,

I have recently been told I will lose my number. I am a student who is currently on an authorised leave from uni, and am travelling around outside the UK. I am on a pay as you go sim, and havent made a purchase in a while as I primarily use a travel sim. It seems that I am already unable to contact 150 either through text or calls. I was wondering how I can preserve my number?

Thank you for your help!

Re: Losing my number

XRaySpeX — Wed, 21 May 2025 04:32:27 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Losing my number

Chris_S — Wed, 21 May 2025 08:27:00 GMT

Hi @wonjulee As @XRaySpeX mentioned, it sounds like your account has gone into hibernation.

You can find more information about hibernation by clicking this link: EE PAYG Hibernation

Chris S