topic Re: Help. Topped up £15 in Pay as you go

Help. Topped up £15

Delaneyd — Mon, 19 May 2025 06:16:52 GMT

Topped up £15 yesterday usually it's a case of top up and use as needed

However it's taken the money

and say I have no credit?

Wheres it gone?

Delaneyd — Mon, 19 May 2025 08:18:09 GMT

this is what we are getting but the 15 has gone out of bank so where has it gone?

Michael_D — Mon, 19 May 2025 08:29:52 GMT

Welcome to the community.

Looking at your first screenshot, it is showing that the £15 was topped up yesterday.

Can you text AL to 150 and let me know what the message that comes back says?

Michael

Delaneyd — Mon, 19 May 2025 08:31:47 GMT

Morning. it says the same as the screenshot attached to my first message

Michael_D — Mon, 19 May 2025 08:37:48 GMT

If it is not letting you set up the new pack and the money has been taken, I would recommend giving our customer service guides a call.

They'll be able to bring up your account and check the balance and the pack for you.

Michael