topic Re: Cant buy packs with credit or pay by a card in Pay as you go

Cant buy packs with credit or pay by a card

Sparevenom — Sat, 17 May 2025 22:47:29 GMT

I recently cancelled my £15 subscription pack and decided to rejoin but it wont allow me to buy any packs. I cant top up my credit or buy the pack with my card. When i try buying with my card it says this error:

Sorry, we were unable to complete your request right now. Please try again later.

When i try buying it through 150 it says that i need £15 in credit to buy the pack but i cant buy credit.When i cancelled my pack i had used all of my data as well.

Re: Cant buy packs with credit or pay by a card

XRaySpeX — Sun, 18 May 2025 00:32:46 GMT

@Sparevenom : Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Cant buy packs with credit or pay by a card

Sparevenom — Sun, 18 May 2025 10:14:54 GMT

I also tried that with 2 different cards but it says

Some errors have occurred

Re: Cant buy packs with credit or pay by a card

Schockwave — Sun, 18 May 2025 12:19:38 GMT

@Sparevenom , when did you last use your SIM card? You did not accidentally cancel that by any chance? I would suggest ringing customer service and speak to them, as they can check what is going on.

Re: Cant buy packs with credit or pay by a card

Sparevenom — Sun, 18 May 2025 12:25:15 GMT

I used my SIM card everyday and I’m pretty sure I cancelled my pack as it shows on the EE app that I still have unlimited calls and texts until my pack expires

Re: Cant buy packs with credit or pay by a card

Sparevenom — Sun, 18 May 2025 13:13:35 GMT

whenever I try buying a subscription pack from the ee app it leads me to this page

Re: Cant buy packs with credit or pay by a card

XRaySpeX — Sun, 18 May 2025 13:37:06 GMT

Can't you buy a pack by text?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Cant buy packs with credit or pay by a card

Sparevenom — Sun, 18 May 2025 13:43:06 GMT

No I’ve tried but it says that I need 15£ credit to buy a 15£ pack but I can’t top up

Your current balance as of today 14:41 is £0.00. You have unlimited minutes and unlimited texts remaining until 01/06/2025 for your £15 Pack. Your last top up was £10.00 on 11/09/2022 at 21:05.

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

Re: Cant buy packs with credit or pay by a card

Schockwave — Sun, 18 May 2025 16:12:57 GMT

@Sparevenom , as I have suggested, I would speak to customer services, they should be able to look at what is going on with your account.