topic Re: Re: Urgent Assistance Needed for Account Top-Up in Pay as you go

Re: Urgent Assistance Needed for Account Top-Up

Dano10 — Sun, 18 May 2025 08:04:48 GMT

Subject: Assistance Required for Electronic Voucher Top-Up

Dear EE, Support Team.

I am currently abroad and unable to top up my account using an electronic voucher. Unfortunately, I cannot send SMS messages, make calls, or reach any advisors for assistance. Additionally, the application is not working.

Could you please advise me on alternative ways to contact a company advisor or complete the top-up process remotely?

Thank you for your understanding and assistance.

Best regards,

Ondrej ****

[mod edit: removed personal details from the community]

Re: Re: Urgent Assistance Needed for Account Top-Up

Northerner — Sun, 18 May 2025 07:42:11 GMT

Hi @Dano10

Log into your online account

When did you last make a chargeable call or text.

Thanks.

Re: Re: Urgent Assistance Needed for Account Top-Up

Leanne_T — Sun, 18 May 2025 09:35:25 GMT

Hi there @Dano10

Thanks for posting on the community.

Could I also check, did you use the SIM card to make a call or send a text on the EE network before travelling?

Speak soon.

Leanne.

Re: Re: Urgent Assistance Needed for Account Top-Up

XRaySpeX — Sun, 18 May 2025 09:33:19 GMT

@Dano10 : Where are you?

Re: Re: Urgent Assistance Needed for Account Top-Up

XRaySpeX — Sun, 18 May 2025 09:40:10 GMT

@Dano10 : Are you @VIKTOR_Smith ? Why is your post word-for-word with Urgent Assistance Needed for Account Top-Up ?