topic Re: Can't receive texts. in Pay as you go

Can't receive texts.

Azlan808 — Sun, 11 May 2025 21:37:16 GMT

So I have a pay as go pack sim £20 per month. Had it for about 2 years or so. Just this last week or so I have been unable to receive text messages, however I think I can from EE network as I can get responses from 150 and 2fa. I can send texts to others and they receive and still make and receive calls and data is working fine. I have checked message centre number, do not disturb, reset message app (Samsung s20 fe android), cleared messaged app cache, updated phone, restarted, removed and reinserted sim. Disconnected from network operator and reregistered and all manner of other things. Please help 🙏 thanks

Aaron

Re: Can't receive texts.

bristolian — Sun, 11 May 2025 21:54:03 GMT

Out of curiosity, what are "all manner of other things"?

Do you receive a text message that you send to yourself?

Re: Can't receive texts.

Azlan808 — Sun, 11 May 2025 22:03:35 GMT

Fails to send. But can text other for example wife on three network(3)

Re: Can't receive texts.

Azlan808 — Sun, 11 May 2025 22:20:52 GMT

Also in sim manager it's showing wrong number.

Re: Can't receive texts.

bristolian — Sun, 11 May 2025 22:40:28 GMT

There is a lookup for number validity as part of message sending. So "sending failed" to your own number is indicative of the underlying issue.

If you text NUMBER to 150, do you get the correct details by response?

Re: Can't receive texts.

Azlan808 — Mon, 12 May 2025 07:28:15 GMT

Yes

Re: Can't receive texts.

Peter_W — Mon, 12 May 2025 09:18:18 GMT

Hey @Azlan808!
Thanks for reaching out to us here on the Community 😊

There are just a couple of things it's worth checking here, do you know if the message is showing as sent from the other person's end, and does there seem to be any pattern to which devices they're using?

Also have you recently switched from using an Apple device?
Peter

Re: Can't receive texts.

Azlan808 — Mon, 12 May 2025 09:25:35 GMT

Sometimes it's showing sending sometimes it shows unable to send/unable to deliver! No not used a iPhone for years, why would that affect this situation? Surely a sim is a sim in whatever phone its in?

Thanks though.

Re: Can't receive texts.

Peter_W — Mon, 12 May 2025 09:43:04 GMT

@Azlan808 With customers that switch from iPhone, if they don't de-register their number from iMessage before switching phones, then messages from other iPhone users will continue to go over iMessage and not come through.

If it's been a while though it's very unlikely that this will be the contributor.

It's also worth checking to see if Android Messaging via RCS is active on your phone, and making sure the settings for this are all correct if it is.

Peter

Re: Can't receive texts.

Azlan808 — Mon, 12 May 2025 12:58:06 GMT

I have checked rcs and settings seem fine, I'm just using the standard message app with rich communications in settings enabled.

Re: Can't receive texts.

Peter_W — Mon, 12 May 2025 13:15:08 GMT

Thanks @Azlan808.

Just so we can rule it out as a contributing factor, but can you try disabling Rich Communications temporarily and see if the messages come through?
Peter

Re: Can't receive texts.

Azlan808 — Mon, 12 May 2025 13:24:41 GMT

Still not working, as I said I can receive texts from 150 and EE themselves but no one else. Highly doubt its any settings on the phone as I have not changed anything.

Re: Can't receive texts.

Peter_W — Mon, 12 May 2025 13:54:01 GMT

Thanks for giving that a try, @Azlan808.

I'd recommend restarting your phone then switching the RCS features back on.

If none of the settings here have changed, it's definitely one that would be best to get checked over by our technical team.

They'll be able to look over a few things at our end, and we can then investigate further from there.

Peter