Payment Error

shensi — Fri, 09 May 2025 18:46:10 GMT

Hello everyone, does anyone know why I keep getting payment errors? I tried using both my computer and my phone but both failed.
I haven't used this number for half a year and now I want to activate it. Is this related to it?

Re: Payment Error

XRaySpeX — Fri, 09 May 2025 22:01:23 GMT

@shensi : Your PAYG SIM would have gone into hibernation due to non-use for over 6 months. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

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Payment Error

Re: Payment Error