topic Re: No data on my SIM in Pay as you go

No data on my SIM

DK90 — Sun, 04 May 2025 15:00:10 GMT

I purchased the 30GB-30days SIM card at the airport 5 days ago,

And I started it yesterday

It worked at the first time as I used approximatly 50MB (I checked it with my phone itself)

but suddenly it didn't work from yesterday night.

I entered to app and found out there is a error that saying no data and the product that I purchased is not detected by app

and my phone is saying "You don't have any data" all the time

So what is the problem that I have? How can I solve this?

Re: No data on my SIM

Rky — Sun, 04 May 2025 15:55:13 GMT

Please login to EE web and then check your data allowance and plan benefits!

You can also dial 150.

Re: No data on my SIM

DK90 — Sun, 04 May 2025 16:36:58 GMT

Ive checked with app I said..

what do you mean allowance? is there any allowance for SIM?

Re: No data on my SIM

XRaySpeX — Sun, 04 May 2025 17:20:07 GMT

@DK90 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: No data on my SIM

DK90 — Sun, 04 May 2025 19:04:56 GMT

Your current balance as of today 20:02 is £0.00. For more info on your
packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to
ee.co.uk/textservices

Re: No data on my SIM

XRaySpeX — Sun, 04 May 2025 20:46:57 GMT

Was it a or bought from Sim Local? Is it an eSIM?

Re: No data on my SIM

DK90 — Mon, 05 May 2025 11:14:56 GMT

It is not eSIM

and I bought it from the bending machine at the airport

so I guess its local SIM

Re: No data on my SIM

Michael_D — Mon, 05 May 2025 13:15:04 GMT

It does sound like it would be a SIM Local @DK90.

To activate that SIM fully with its allowances, you'll need to switch off WiFi and then make a call or send a text to a UK number.

Can you try to give that a go and see if it works for you?

Michael

Re: No data on my SIM

XRaySpeX — Mon, 05 May 2025 15:41:52 GMT

@DK90 : You don't have an active pack. You've been using the initial free 50MB data that PAYG SIMs come with.

You need to make a call or text to activate & commence the pack the SIM is primed with.