topic Re: SIM deactivated in Pay as you go

SIM deactivated

Dylanjenk — Mon, 05 May 2025 08:23:55 GMT

I have been out of the uk for around 6 months but have paid for the pay as you go sim from EE to keep my number and receive texts. I have put my EE SIM in and cannot connect to any mobile networks or receive texts. I am unable to call EE and cant use the live chat on the app as I cant sign in with my number as I am not receiving any SMS. How else can I contact EE to reinstate the sim?

Re: SIM deactivated

Northerner — Mon, 05 May 2025 08:28:37 GMT

Hi @Dylanjenk

You need to make a chargeable call or text. Please read here

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls

Your number maybe deactivated now.

Thanks

Re: SIM deactivated

XRaySpeX — Mon, 05 May 2025 09:16:55 GMT

@Dylanjenk : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.