topic Top up as you go error in Pay as you go

Top up as you go error

Vilutza — Sun, 04 May 2025 13:58:07 GMT

Some errors occurred ! The message all the time I receive to top up as tou go, I tried on the mobile given but said error again!

Re: Top up as you go error

Vilutza — Sun, 04 May 2025 13:14:05 GMT

Not working saying: some errors occurred! For the fast top-up and dial the nr I cant donit as I do not have credit.

Re: Top up as you go error

Vilutza — Sun, 04 May 2025 13:15:37 GMT

To me is saying some errors occurred and I tried with different bank accounts! The same error!

Re: Top up as you go error

XRaySpeX — Sun, 04 May 2025 17:28:49 GMT

Try using Fast Top Up online with a UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Top up as you go error

Vilutza — Sun, 04 May 2025 19:03:14 GMT

Not working any of your solutions, errors all the times

Re: Top up as you go error

Linzi_H — Mon, 05 May 2025 07:58:33 GMT

Hi @Vilutza

See our help page How to top up a pay as you go mobile, for different ways you're able to do this.

If you keep seeing errors online, you may want to try an alternative way.

When was the last time you used your pay as you go SIM?
Have you been able to top up successfully before this?
What error are you seeing exactly?

If you're still no further forward, I'd suggest calling us directly so one of our Guides can check your account.

Linzi

Re: Top up as you go error

XRaySpeX — Mon, 05 May 2025 08:48:19 GMT

@Vilutza : When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Top up as you go error

Vilutza — Mon, 05 May 2025 09:49:01 GMT

My last charge with top up was 28 March 2025, one month ago

Re: Top up as you go error

XRaySpeX — Mon, 05 May 2025 09:51:09 GMT

& prior to that?