topic PayPal top up in Pay as you go

PayPal top up

MaryHz — Sat, 03 May 2025 08:37:07 GMT

Hi,

I topped up using PayPal to pay my datapack. PayPal said they sent the money to EE PIN but when I call 150 to check my balance they said I have £0.
Can someone help me.
thanks.

Re: PayPal top up

Alex_H — Sat, 03 May 2025 11:06:11 GMT

Hi @MaryHz,

Welcome to the EE Community

Has the payment not went towards buying the pack automatically, as if you had a pending pack waiting activation, it may have automatically bought the pack when you topped up and so your credit balance would report as £0.

Was it the automated system to spoke to when calling us on 150 or one of our guides?

Alex

Re: PayPal top up

MaryHz — Sat, 03 May 2025 13:49:55 GMT

The automated system

Re: PayPal top up

XRaySpeX — Sat, 03 May 2025 17:08:20 GMT

Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?