topic Re: Deactived number in Pay as you go

Deactived number

Bradley211 — Tue, 29 Apr 2025 16:06:39 GMT

Hi, my numbers been deactivated due to inactivity. I'm trying to reactivate it but i have no idea how, I'm trying to find live chat but i cant access the app due to it asking for my mobile number. Any help would be greatly appreciated.

Re: Deactived number

bristolian — Tue, 29 Apr 2025 16:11:32 GMT

Contact EE-CS from another phone, on 07953 966150.

Re: Deactived number

Schockwave — Tue, 29 Apr 2025 16:30:45 GMT

@Bradley211 ,pay as you go does not allowed live chat, it is only for contract customers.

Re: Deactived number

Northerner — Tue, 29 Apr 2025 16:36:22 GMT

Hi @Bradley211

Depends on how long your number was deactivated as you maybe wasting your time. Please read here:

https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-made-calls

Thanks

Re: Deactived number

XRaySpeX — Tue, 29 Apr 2025 16:47:16 GMT

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.