topic Re: Packs and addons in Pay as you go

Packs and addons

ukoldgit — Sat, 26 Apr 2025 17:57:32 GMT

What’s the difference between a pack and a addon??

Oh I know what the difference is, you can’t buy a addon using EE’s useless app.

Re: Packs and addons

XRaySpeX — Sat, 26 Apr 2025 18:25:16 GMT

@ukoldgit :

Pack: A bundle of allowances of a mixture of mobile services, call mins, text & data. They expire after 30 days but they auto renew when you have sufficient PAYG credit. To buy 1 text ALL PACKS to 150.
Add-on: An allowances of a single mobile service, call mins, text or data. They last 7 or 30 days & do not renew. To buy 1 text ADD ON to 150.

Re: Packs and addons

ukoldgit — Sat, 26 Apr 2025 18:36:55 GMT

So why can’t I buy an addon through the app??
Sent from The Outer Limit's

Re: Packs and addons

Peter_W — Sun, 27 Apr 2025 11:47:30 GMT

Hi @ukoldgit.

Welcome to the Community!

What's happening when you try to look at add-ons in the app?

It's worth giving this through the browser version of your account too, as this may give you the option 😊

Peter

Re: Packs and addons

ukoldgit — Sun, 27 Apr 2025 11:50:55 GMT

Nothing happens, the only thing you can choose is a pack.
Sent from The Outer Limit's

Re: Packs and addons

Peter_W — Sun, 27 Apr 2025 12:46:13 GMT

Thanks @ukoldgit.

can you try heading to add-on.ee.co.uk?

You can also check available add-ons via our text service by sending us a message with ADD ON to 150.

Peter

Re: Packs and addons

ukoldgit — Sun, 27 Apr 2025 22:12:55 GMT

Yes this works and I've had to use this method of turning Wi-Fi off and data on in the past but it completely defeats the point of having the app on the phone or iPad.

Either get the app to work properly as it sometimes does or completely remove any mention of addons.

Thanks.