topic Re: Away in south east Asia in Pay as you go

Away in south east Asia

Auts99 — Sat, 26 Apr 2025 15:36:30 GMT

Trying to set up my pay as you go sim (was told by the guy in the ee shop I would be able to do this while away) but having no luck I am able to receive texts from EE only (verification codes etc) but otherwise nothing is working… Is there anything I can do, can’t call either as it’s not allowing me too

I need to get this sim working 😭

Re: Away in south east Asia

XRaySpeX — Sat, 26 Apr 2025 15:52:15 GMT

Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

Re: Away in south east Asia

Auts99 — Sat, 26 Apr 2025 16:01:46 GMT

No I didn’t use it… the guy in the EE shop never said I had to or even mentioned anything just said I could set it up when I’m away😭

I have now topped this sim up, is there anything way to get a refund? Without calling EE up as it won’t let me? Or can I transfer it to a different ee account etc

Re: Away in south east Asia

XRaySpeX — Sat, 26 Apr 2025 16:14:59 GMT

PAYG credit is not generally refundable nor transferable, but it's worth calling CS to see if it can be done in your case.

Re: Away in south east Asia

Auts99 — Sat, 26 Apr 2025 16:46:13 GMT

thank you, who is CS?

Re: Away in south east Asia

XRaySpeX — Sat, 26 Apr 2025 16:47:59 GMT

CS = Customer Support.

Re: Away in south east Asia

XRaySpeX — Sat, 26 Apr 2025 16:49:00 GMT

CS = Customer Support.

Re: Away in south east Asia

Auts99 — Sun, 27 Apr 2025 04:35:21 GMT

Can’t call due to be being abroad and don’t want to ve charged the ridiculous amount..

Re: Away in south east Asia

Katie_B — Sun, 27 Apr 2025 07:04:18 GMT

Hi @Auts99.

We have no account access here on the community so would not be able to look into this for you.

Do you have access to Skype?

Katie

Re: Away in south east Asia

XRaySpeX — Sun, 27 Apr 2025 19:39:55 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.