topic Re: Change payment card details in Pay as you go

Change payment card details

cesjak32 — Thu, 16 May 2024 20:17:06 GMT

I'm trying to update payment card details using the app and online site. The manage tab on my app doesn't show a payments and billing option. Can someone help please with clear step instructions as I'm running out of credit and only need to add a new card.

These are the steps I've tried to follow

To add or remove a credit or debit card:

Open the EE app.

Go to Manage - Bills & Payments.

view the cards you're using and make a change.

The bills and payments step does not show up on my app ?????

Re: Change payment card details

cesjak32 — Thu, 16 May 2024 20:18:24 GMT

Should have mentioned I'm pay as you go.

Re: Change payment card details

cesjak32 — Thu, 16 May 2024 20:21:16 GMT

Not sure why this has been marked as solved . Need help please

Re: Change payment card details

cesjak32 — Thu, 16 May 2024 20:28:28 GMT

I'm trying to update payment card details for pay as you go using the app and online site. The manage tab on my app doesn't show a payments and billing option. Can someone help please with clear step instructions as I'm running out of credit and only need to add a new card.

These are the steps I've tried to follow

To add or remove a credit or debit card:

Open the EE app.

Go to Manage - Bills & Payments.

view the cards you're using and make a change.

The bills and payments step does not show up on my app ?????

Re: Change payment card details

XRaySpeX — Thu, 16 May 2024 20:28:33 GMT

@cesjak32 : Buy a pack & choose to pay by direct card payment. It'll ask for the new card details.

There is no Bills & Payments section for PAYG as you don't have bills.

Re: Change payment card details

cesjak32 — Thu, 16 May 2024 20:31:23 GMT

I don't want to cancel my pack I have lots of boost I don't want to loose. There surely must be an easier way to add Cards. Don't EE want my business ?

Re: Change payment card details

XRaySpeX — Thu, 16 May 2024 20:36:43 GMT

You won't lose your free Boosts when you buy another pack. Text STOP PACK to 150 1st to stop your current pack & use of your old card paying for it before you buy your next pack.

Re: Change payment card details

cesjak32 — Thu, 16 May 2024 20:43:33 GMT

So I have to cancel my pack that runs until Monday and from what your saying there is no other way for pay as you go to change card details online or in the app.

Re: Change payment card details

XRaySpeX — Thu, 16 May 2024 20:48:30 GMT

Do the STOP PACK now & your current pack won't renew on Mon. trying to take payment from your old card. Then you can buy the new pack at any time using your new card.

Re: Change payment card details

gilesbennet — Thu, 27 Mar 2025 08:47:35 GMT

I am having the same problem, this seems ridiculous!

Re: Change payment card details

Abbie71 — Tue, 22 Apr 2025 10:54:03 GMT

I’m having the same issue. This is insane!

Re: Change payment card details

Linzi_H — Tue, 22 Apr 2025 13:00:48 GMT

Hi @Abbie71

Welcome to the Community!

Our Pay As You Go Mobile Billing help page may come in handy in the What happens if my payment card expires? section.

Are you logging into your main online account to update your details? If so, what's happening exactly when you try to make these changes?

See other ways on How to top up a pay as you go mobile.

If you're still no further forward after these steps, please call the team directly so they can access your account and get your new card registered.

Linzi