topic Re: EE wants to charge me twice in Pay as you go

EE wants to charge me twice

jessetaggart — Tue, 22 Apr 2025 08:02:32 GMT

Is there an email address or an actual person I can contact? I’m abroad at the moment and I’m not able to use my pack, as it says I need to top up £15 but I just paid £15 3 days ago??? I need to use my data as I’m overseas so I need to get it sorted ASAP and calling 150 got me nowhere.

Re: EE wants to charge me twice

bristolian — Tue, 22 Apr 2025 08:51:16 GMT

In what way did calling 150 not get you anywhere - can you expand on that or give some more details?

EE-CS have no email address

Re: EE wants to charge me twice

jessetaggart — Tue, 22 Apr 2025 08:58:03 GMT

There’s no options to select anything to do with getting charged the wrong amount, all the help on 150 to do with billing is about how to add packs/roaming, etc

Re: EE wants to charge me twice

bristolian — Tue, 22 Apr 2025 09:22:36 GMT

Choose the nearest applicable option. Speaking to an agent is the important bit.

Check first, that you have the required credit available - texting BALANCE to 150 should confirm this by response.

Re: EE wants to charge me twice

Linzi_H — Tue, 22 Apr 2025 09:32:32 GMT

Hi @jessetaggart

If you already have a Subscription Pack in place, you'll also need to buy a Roam like Home add-on to use these allowances abroad. See our help page about Roaming Costs for further details.

You should have received a landing text with your available options. Did you get this text, and is this the part you are getting stuck at?

Linzi

Re: EE wants to charge me twice

jessetaggart — Tue, 22 Apr 2025 13:04:04 GMT

I’ve already bought the roaming add-on, about 2 days ago so it’s not that!

Re: EE wants to charge me twice

Linzi_H — Tue, 22 Apr 2025 13:28:04 GMT

Ahh, thanks for letting me know @jessetaggart
If your Pack is active and you have an active Roam like Home add on to cover where you are, then please contact us directly as suggested above so our team can run some further checks.

Linzi