https://community.ee.co.uk/t5/Pay-as-you-go/EE-TOPUP-not-working/m-p/1526787#M71670 <P>I’ve just paid for £20 credit to TOPUP on my pay as you go plan and it’s been taken out of my bank account but not been put into credit. Never had this issue before. What do I do?</P> Mon, 21 Apr 2025 08:08:23 GMT lc65850 2025-04-21T08:08:23Z https://community.ee.co.uk/t5/Pay-as-you-go/EE-TOPUP-not-working/m-p/1526787#M71670 <P>I’ve just paid for £20 credit to TOPUP on my pay as you go plan and it’s been taken out of my bank account but not been put into credit. Never had this issue before. What do I do?</P> Mon, 21 Apr 2025 08:08:23 GMT https://community.ee.co.uk/t5/Pay-as-you-go/EE-TOPUP-not-working/m-p/1526787#M71670 lc65850 2025-04-21T08:08:23Z https://community.ee.co.uk/t5/Pay-as-you-go/EE-TOPUP-not-working/m-p/1526844#M71671 <P>Hey there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4758515">@lc65850</a></SPAN>!<BR />Welcome to the EE Community <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>When you look at your bank account, does it show as a pending transaction, or has it been fully taken?</P> <P>I'd also recommend sending a text with AL to 150 as well, which should confirm if you have a pack active.</P> <P>Peter</P> Mon, 21 Apr 2025 11:31:31 GMT https://community.ee.co.uk/t5/Pay-as-you-go/EE-TOPUP-not-working/m-p/1526844#M71671 Peter_W 2025-04-21T11:31:31Z https://community.ee.co.uk/t5/Pay-as-you-go/EE-TOPUP-not-working/m-p/1526858#M71672 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4758515">@lc65850</a>&nbsp;: Who or what is "TOPUP"?</P> Mon, 21 Apr 2025 12:30:22 GMT https://community.ee.co.uk/t5/Pay-as-you-go/EE-TOPUP-not-working/m-p/1526858#M71672 XRaySpeX 2025-04-21T12:30:22Z