topic Re: Deductions from bank account in Pay as you go

Deductions from bank account

AndrewTweeddale — Sun, 20 Apr 2025 06:18:06 GMT

I’m on a pay as you go contract. When I phoned two months ago to add some money to my account I was asked whether I wanted to register my card to make the process easier. I did so, but now EE is taking money from my account. Absolutely disgraceful and tantamount to fraud imo. Has this happened to anyone else?

Re: Deductions from bank account

AndrewTweeddale — Sun, 20 Apr 2025 06:13:55 GMT

It’s been happening to me. EE/BT customer service is absolutely appalling. They don’t answer and then if you do get through they will transfer you to another department where you have to hold until you are cut off

Re: Deductions from bank account

Northerner — Sun, 20 Apr 2025 08:22:46 GMT

Hi @AndrewTweeddale

If you subscribed then you'll renew. To cancel read here:

https://ee.co.uk/help/subscriptions/manage

Thanks

Re: Deductions from bank account

XRaySpeX — Sun, 20 Apr 2025 13:41:43 GMT

@AndrewTweeddale : You've been signed up to Subscribe to Save for Pay As You Go mobile . Text STOP PACK to 150 to stop paying by Direct Card Payment & then start buying your packs from your top-up credit which you can top-up using your bank card using Fast Top Up online..