topic Re: Pay As you go in Pay as you go

Pay As you go

ArsalanNafees — Thu, 17 Apr 2025 03:56:51 GMT

I am in Abroad but SIM is not working first 6 months it did work but now signal are gone not receiving any text issue with my what's app and other applications too how I can sort this out

Re: Pay As you go

bristolian — Thu, 17 Apr 2025 07:20:25 GMT

PAYG SIMs require chargeable usage at least once every 6 months to avoid them being hibernated. When did you last make a chargeable call or send a chargeable text message?

If this was longer than 6months ago, you have 3months grace to contact EE-CS to reactivate your SIM. They can be contacted on +44 7953 966150

Re: Pay As you go

XRaySpeX — Thu, 17 Apr 2025 13:39:30 GMT

@ArsalanNafees : Did you make any chargeable actions during those 6 months or were you just using it to receive texts, which are free?

Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.