topic Re: Topped up but haven't had my data in Pay as you go

Topped up but haven't had my data

Shaun-1982 — Wed, 16 Apr 2025 09:16:15 GMT

Shaun-1982 — Wed, 16 Apr 2025 09:39:09 GMT

More information.

My monthly top up was due to taken out of bank today but I've had a new bank card so my payment was declined

I followed the link to top up using my new card but as yet, my data hasn't been credited to me

Ritu_D — Wed, 16 Apr 2025 11:47:25 GMT

Thanks for the update.

Could you text BALANCE to 150 please, this is a free of charge text and let me know what the reply states.

Thanks

Ritu

Shaun-1982 — Wed, 16 Apr 2025 11:57:16 GMT

Ritu_D — Wed, 16 Apr 2025 11:59:27 GMT

Do you have access to My EE?

Shaun-1982 — Wed, 16 Apr 2025 12:03:18 GMT

Yes i do.

Ritu_D — Wed, 16 Apr 2025 12:42:21 GMT

What does your balance say in your My EE app @Shaun-1982 ?

Shaun-1982 — Wed, 16 Apr 2025 12:45:10 GMT

Still says £10 credit

Shaun-1982 — Wed, 16 Apr 2025 14:21:46 GMT

Shaun-1982 — Wed, 16 Apr 2025 14:49:45 GMT

Is there any chance of any help, please?

Shaun-1982 — Wed, 16 Apr 2025 14:50:47 GMT

Is there chance of anyone being able to help solve my issue, please?

Shaun-1982 — Wed, 16 Apr 2025 15:06:32 GMT

Credit says £10

XRaySpeX — Wed, 16 Apr 2025 15:46:33 GMT

@Shaun-1982 : You have successfully topped-up but you haven't bought any pack. Text PACK10 to 150 to buy the £10 pack.

Shaun-1982 — Wed, 16 Apr 2025 17:13:43 GMT

Will that get me back onto my old data package was ive got nearly 20 extra gbs of data which i dont want to lose