topic Re: Sim as stopped working overseas in Pay as you go

Sim as stopped working overseas

ctmiles13 — Wed, 16 Apr 2025 05:31:13 GMT

Hey team,

I currently live in New Zealand but still have my UK number to access my accounts in the UK, I try to message from it every month or so to keep it active. I have tried to use it in the last couple of days to access a bank account, and the sim no longer works. Cannot receive texts or make calls with it. It has top-up and still have an EE account. Any reason why it has stopped?

Thanks in advance for your help

Re: Sim as stopped working overseas

XRaySpeX — Wed, 16 Apr 2025 05:40:33 GMT

@ctmiles13 : Sounds like your PAYG SIM may have gone into hibernation due to non-use. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Sim as stopped working overseas

ctmiles13 — Wed, 16 Apr 2025 05:49:43 GMT

Thanks, @XRaySpeX for replying to my post.

I used my EE number in November and then again in December with no issues.

How would I go about getting in contact with EE? I cannot seem to find a customer service live chat anywhere on their website. I cannot make calls or send texts from my EE number. Could I call them from an NZ number?

Thanks

Re: Sim as stopped working overseas

XRaySpeX — Wed, 16 Apr 2025 05:51:42 GMT

There is no Live Chat on PAYG. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.