topic Leaving in Pay as you go

Leaving

83738Ellie — Sat, 12 Apr 2025 07:59:23 GMT

Hi. I want to cancel EE contract. I moved to SKY. 3 days ago and it’s amazing … I can actually hear people on the phone!
please can I cancel my DIRECT DEBIT from now

***** ********

***********

************@*******.**.**

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Leaving

Chris_B — Sat, 12 Apr 2025 08:30:51 GMT

@83738Ellie Contract for what ? If it’s a contract and you were still within the contract term you’ll be liable to pay off that remaining term. Assuming this is for a mobile phone you’ll have to call customer support to give 30 days notice of termination.

Re: Leaving

XRaySpeX — Sat, 12 Apr 2025 13:13:28 GMT

@83738Ellie : PAYG isn't a contract. Did you port your no. to Sky using a PAC or just get a new no. with them?

If you ported your no. your EE SIM will be auto deactivated. Otherwise you can text STOP PACK to 150 from it to stop your Direct Card Payment. In either case you can then destroy & bin your EE SIM.