Urgent: No Mobile Data Access Despite Active Plan and Credit

totruok — Tue, 08 Apr 2025 10:43:09 GMT

Dear EE Support,

I’m extremely frustrated with the quality of your service today.

I currently have no access to mobile internet — which caused a real inconvenience, as I wasn’t even able to end a Lime bike ride due to your network not working. Your app doesn’t load, and I have no internet connection at all.

This issue is present across different areas of the city. The phone shows full 4G signal, but nothing loads. I have restarted my phone multiple times, but it didn’t help.

What’s even more confusing is that when I try to call 150 or access support through the app, I’m told I have insufficient balance. This makes no sense — I have £30 on my account and an active subscription with unlimited calls.

Please resolve this as soon as possible and explain what is going on. This level of service is unacceptable.

Re: Urgent: No Mobile Data Access Despite Active Plan and Credit

XRaySpeX — Tue, 08 Apr 2025 12:48:55 GMT

@totruok : What does texting AL to 150 from your no. fully report verbatim (it is free)?

This isn't CS but a user discussion forum.

topic Re: Urgent: No Mobile Data Access Despite Active Plan and Credit in Pay as you go

Urgent: No Mobile Data Access Despite Active Plan and Credit

Re: Urgent: No Mobile Data Access Despite Active Plan and Credit