topic Re: Having trouble with my phone receiving txts in Pay as you go https://community.ee.co.uk/t5/Pay-as-you-go/Having-trouble-with-my-phone-receiving-txts/m-p/1523519#M71541 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4748810">@Tanyabyrne</a></SPAN>.</P> <P>Welcome to the EE Community <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>Can you please check to see if this credit is showing as active, or has been used towards a pack?<BR />You can check this for free by sending us a text with AL to 150, or logging in to the EE app if you have this active.</P> <P>Just to check too, when was it you were last able to make calls and send texts successfully?<BR />Peter</P> Tue, 08 Apr 2025 11:45:13 GMT Peter_W 2025-04-08T11:45:13Z Having trouble with my phone receiving txts https://community.ee.co.uk/t5/Pay-as-you-go/Having-trouble-with-my-phone-receiving-txts/m-p/1523447#M71537 <P>Hi I'm having trouble i toped up 10.00 but it still says my phone is not working I can't receive any messages and can't call and I don't know why I'm also epileptic so I kinda need my phone active to contact and message incase of any emergancys&nbsp;</P><P>Thank you</P> Tue, 08 Apr 2025 09:19:08 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Having-trouble-with-my-phone-receiving-txts/m-p/1523447#M71537 Tanyabyrne 2025-04-08T09:19:08Z Re: Having trouble with my phone receiving txts https://community.ee.co.uk/t5/Pay-as-you-go/Having-trouble-with-my-phone-receiving-txts/m-p/1523519#M71541 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4748810">@Tanyabyrne</a></SPAN>.</P> <P>Welcome to the EE Community <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> <P>Can you please check to see if this credit is showing as active, or has been used towards a pack?<BR />You can check this for free by sending us a text with AL to 150, or logging in to the EE app if you have this active.</P> <P>Just to check too, when was it you were last able to make calls and send texts successfully?<BR />Peter</P> Tue, 08 Apr 2025 11:45:13 GMT https://community.ee.co.uk/t5/Pay-as-you-go/Having-trouble-with-my-phone-receiving-txts/m-p/1523519#M71541 Peter_W 2025-04-08T11:45:13Z