topic Re: Pausing Top ups in Pay as you go

Pausing Top ups

paulaFrankie — Thu, 03 Apr 2025 17:47:00 GMT

I need to pause my EE top up

Re: Pausing Top ups

Ali_A — Thu, 03 Apr 2025 13:41:14 GMT

Are you looking to pause your automatic top up or Pack? @paulaFrankie

You can change or cancel recurring top-ups in the EE app, your online account or: Call 150. You can also text STOP REC to 150.
Have a look at Top up your pay as you go mobile | EE for more information.

You'll also need to stop your automatic pack purchase if you have it set up. Just text STOP PACK to 150
For help with this, or want to restart the service, have a look at Text services for pay as you go mobile

If you don't have automatic top-up/packs in place and you're just looking to pause your SIM card usage- you can simply stop using it.
Any current pack allowance will run out at end of the period as usual. Any credit on the account will remain in place too.
Just be aware you need to make chargeable usage every 175 days to avoid your PayG SIM being cancelled.
You can find out more about Pay as you go hibernation here.

Hope this helps!

Ali

Re: Pausing Top ups

XRaySpeX — Thu, 03 Apr 2025 16:53:15 GMT

@paulaFrankie : Text STOP PACK to 150 to stop your pack renewing & stop any Direct Card Payment.

@Ali_A : STOP REC is obsolete.

Re: Pausing Top ups

Ali_A — Thu, 03 Apr 2025 16:59:20 GMT

@XRaySpeX

Thanks for letting me know. I'll get that fed back for the webpage to be checked.

Ali

Re: Pausing Top ups

paulaFrankie — Sat, 05 Apr 2025 06:34:44 GMT

will you please pause my EE box

Re: Pausing Top ups

Rach_H — Sat, 05 Apr 2025 08:17:23 GMT

Hi @paulaFrankie,

Could you let me know a little more information about what it is you're trying to do?

Rach