topic Re: Cancel order in Pay as you go

Cancel order

Ikennan — Fri, 04 Apr 2025 07:09:51 GMT

Please assist me cancel my order madebin error with and initiate refund. I intended to top-up new line which i have now completed.

Re: Cancel order

Northerner — Fri, 04 Apr 2025 07:23:52 GMT

Hi @Ikennan

You'll need to speak to EE CS on 150 about this request.

Thanks

Re: Cancel order

XRaySpeX — Fri, 04 Apr 2025 15:10:57 GMT

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery of your PAYG SIM to cancel your order FoC. Beyond that PAYG credit is not generally refundable nor transferable.

If you ordered in-store you have no such "change-of-mind" right of return.